FAQs

How do I get started with Ojalá?
A quick guide to creating an account and getting the most out of the app (setting preferences, entering information, etc.).

What information do I need to provide during onboarding?
Explain why certain info like height, weight, etc., is needed and how it enhances their experience.

What are the key features of Ojalá?
A list of features: Personalized nutritional insights, daily food tracking, food recommendations, push notifications, etc.

Can I track my food and nutrition daily?
How users can log food, track meals, and monitor their progress over time.

How does Ojalá generate nutritional recommendations?
Explain how you use databases like USDA, Open Food Facts, and other algorithms to offer personalized suggestions.

• How can I update my preferences?
  How to update food preferences, nutrition knowledge, allergies, etc.

• How do I change my contact or notification preferences?
  Steps to manage email notifications, push notifications, or data collection preferences.

What in-app purchases are available in Ojalá?
Brief description of any premium features or content, and how users can access them.

How do I cancel my subscription?
Instructions on how to cancel any subscription via Apple's App Store or RevenueCat.

I’m having trouble with the app. What should I do?
Basic troubleshooting steps for users, such as updating the app or restarting their device.

How can I contact support?
Provide contact details for users who need assistance, such as email or in-app support options.

• How is my data protected?
  A brief, user-friendly version of your Data Security section, explaining that their information is handled responsibly and is stored securely.

• Can I delete my account or data?
  Explain how users can delete their account or data if they choose to stop using the app.

How do I update the app?
Explain how to check for and install app updates via the app store.

What’s new in the latest update?
If applicable, a brief description of what’s new in the most recent version (new features, bug fixes, improvements).

Is Ojalá available in my country?
List the regions or countries where the app is available or where users can download it.

Can I use Ojalá if I follow a special diet?
Explain how the app supports various diets (e.g., vegetarian, keto, gluten-free) and how it can cater to different nutritional needs.

Where can I read Ojalá's Terms of Service?

Link to the Terms of Service if applicable.

Effective Date: March 25, 2025

What Information We Collect & How We Use It

At Ojalá, we want to ensure that your experience is personalized, insightful, and secure. To achieve this, we collect only the information necessary to offer tailored recommendations, nutritional insights, and app features. This Privacy Policy outlines how Ojalá (referred to as we, us, or our) collects, uses, and protects your personal information when you use our mobile application. .....more 

At Ojalá, we believe that better food choices start with clear, reliable, and science-backed information. That’s why we use trusted national and international food databases to provide the most accurate and up-to-date nutritional insights.

Our data is sourced from USDA FoodData Central, Open Food Facts, and additional databases we are continuously integrating to expand and refine our insights. When key details are missing from one source, we intelligently supplement the information to give you a fuller, more complete picture of what you’re eating.

That said, Ojalá is a tool to guide your nutrition—not a substitute for your own judgment. Food data comes from various sources, including manufacturers and user contributions, so while we strive for accuracy, we always encourage you to check food labels, ingredient lists, and consult professionals for personal dietary decisions.

By combining scientific data with smart analysis, Ojalá makes nutrition easier to understand—so you can focus on eating well, effortlessly.  more information and disclosures